How to Submit a Service Request
When possible, request help from PME staff for routine items using the Service Requests. Service Requests ensure that all necessary information is provided upfront, which helps streamline the process and leads to quicker resolutions. The structured form prompts you to include critical details from the start, reducing the need for follow-up communication and enhancing our response accuracy.
To submit a request, follow the steps below:
1. Navigate to https://uchicagopme.freshservice.com/support/home
2. Before submitting a request, you must log in to your UChicago account
3. Click "Request a service" to enter the services portal
4. Pick your service from the list of services
5. For example, if you wanted a large poster printed, you would click "Poster Printing"
6. Fill out all the necessary fields and attach necessary files (this will look different depending on the type of request)
8. Once everything looks correct, click "Place Request"
9. Enter your email as the requester (it may autofill)
10. If you are requesting the service on behalf of someone else, like one of your students or lab members, check the box next to "Request for someone else", and enter their email as well
11. Finally, click confirm to send the request in
Once the request is sent, the team that provides this service will get back to you and may contact you with questions through the email you provided.