How to Search Knowledge Articles

If you're already logged in, you can quickly access all available articles by clicking on 'Solutions' in the top left corner. You can skip the first few steps of this guide.

Step-by-Step Guide for Accessing Knowledge Articles:

1. Go to the Support Portal

Navigate to: https://uchicagopme.freshservice.com/support/home

2. Log In

Click on 'Login' and sign in using your CNet credentials.

Note: You must be logged in to see all available articles, although a limited number of articles are accessible without logging in.

3. Search for Articles

Once logged in, click on the search bar to find specific articles. If you prefer to browse, click on 'Browse help articles' to explore different categories.

4. Browse or Search Articles

Use the search bar to look for specific articles, or browse by category using the side panel.

Article Categories:

Popular Articles: Frequently accessed articles
Using This Site: Guidance on how to use FreshService, whether as a requester or an agent
IT - General: Help with setting up printers, software, and other general IT-related issues
Finance: Information on finance policies
HR: Human resources policies