Self Service
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How to use Software Center (Windows) and Self-Service (Mac)
For devices managed by PME IT, applications such as PME Printers, Zoom, Chrome, Microsoft Office, Box Drive, etc. are available for installation from Software Center (Windows) and Self-Service (Mac) without needing admin credentials. Windows Open Software Center. Select the Windows button on the taskbar to open the Start menu > Type “Software Center” into the search bar. OR, type “Software Center” into the search bar on the taskbar. Software Center will look like this on Windows: Select the desired application then select Install. Status of download will appear in the Installation Status tab Mac Open Self Service. Select Finder > Applications > Self Service. OR, type “Self Service” into the menu bar. Self Service will look like this on Mac: Find desired application(s) in the Browse tab. Select the desired application(s) then select Install. Status of download will appear below the icon. The History tab shows previous downloads on the device.
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How to purchase an Adobe License
Adobe uses a user subscription model for its licensing. This means you will need to purchase a new license every year. Licenses generally expire at the end of September. How To Purchase (Fac/Staff): Navigate to the ITS software licensing portal at https://uchicagosoftwarelicensing.onthehub.com/WebStore/Welcome.aspx Click on the Adobe tab to view the different licenses The most common licenses to purchase are Acrobat Pro DC and Creative Cloud Subscription If you plan to use two or more Adobe apps, the Creative Cloud Subscription license is the most cost-effective. This will give you access to install all Adobe apps. Select the license you want > Add to Cart > View Cart You can now choose if you want to purchase for yourself or on behalf of someone > click Check Out Use the appropriate COA or POETAF number to purchase Wait for the purchase to process and messaging from ITS that your license is active How To Purchase (on Behalf of an affiliate): Navigate to the ITS software licensing portal at https://uchicagosoftwarelicensing.onthehub.com/WebStore/Welcome.aspx Click on the Adobe tab to view the different licenses The most common licenses to purchase are Acrobat Pro DC and Creative Cloud Subscription If you plan to use two or more Adobe apps, the Creative Cloud Subscription license is the most cost-effective. This will give you access to install all Adobe apps. Select the license you want > Add to Cart > View Cart Choose I am placing this order for myself > click Check Out You will then be prompted with the option to order for an eligible affiliate > Enter the affiliate's name and email > Click Next Change the contact informationto the affiliate's contact info Use the appropriate COA or POETAF number to purchase Wait for the purchase to process and for ITS to assign the license to the affiliate. The affiliate will receive the communications from ITS. How to access/install your Adobe app You will need to install the Creative Cloud suite to install the Adobe applications. If you've already installed Creative Cloud and are just renewing your license, you should not need to do anything further after your license is active. If your license is active, but you are having issues with an Adobe application, sign out and sign back into Creative Cloud. To install Creative Cloud If you have a Windows device, managed by PME IT, you can install Creative Cloud from Software Center For other cases, assuming you have admin access to your computer, you can install Creative Cloud from Adobe's website. Link here: https://creativecloud.adobe.com/apps/download/creative-cloud Once Creative Cloud is installed, sign in using your Adobe credentials. This will likely be your UChicago email. Your password may differ. In Creative Cloud, click on the Apps tab in the left-pane. Select the app that your license grants you access to and click Install
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Creating Guest WiFi Credentials
Any Staff or Faculty have the ability to create credentials for the uchicago-guest WiFi network If you are off-campus, connect to VPN. If you are on campus, proceed to the next step How to connect to UChicago's VPN Navigate to https://uchicago-guest.uchicago.edu Click on Staff/Faculty Sponsor Login Login with your CNetID and password Choose to create one guest account or many guest accounts When creating credentials, take the following into consideration If creating one guest account: In the Email Address field, if possible, use the guest's known email address For creating any accounts: In the Account expiration field, please choose an accurate time when the credentials will no longer be needed.
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Connecting to VPN
All PME IT-managed laptops should have the app Cisco AnyConnect installed to enable you to connect to UChicago's VPN. If it's not installed, instructions are provided below to install the app and connect to VPN. How to connect to VPN Search for and open the Cisco AnyConnect app Enter the address vpn.uchicago.edu(Alternate URL: cvpn.uchicago.edu) Click Connect and follow the prompts to sign in with your CNetID and two-factor authentication How to install the Cisco AnyConnect app PME IT managed laptop Windows Open Software Center Find the AnyConnect app and click Install Mac Open Self Service Find the Cisco AnyConnect app and click Install Personal laptop Navigate to vpn.uchicago.edu Sign in with your CNetID and two-factor authentication Download and install the app
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How to connect a device to UChicago's network via ethernet
Overview: The two things needed to connect are A device that is registered at netreg.uchicago.edu An active network port (the port may be inactive and needs reactivation) How to register a device: Find the device's physical address (MAC) of the ethernet adapter Windows Settings > Network & internet > Ethernet> Find the needed Network Adapter and MAC address Alternate Method: Open Command Prompt > Enter ipconfig /all> Find the needed Network Adapter and MAC address Apple Click on the Apple menu in the top-left Corner > System Settings > Network > Select the needed Network Adapter > Hardware > Find the MAC address Alternate method: Open Terminal > Enter networksetup -listallhardwareports > Find the needed Network Adapter and MAC address Alternate method #2: Open Terminal > Enter ifconfig > Find the needed Network Adapter and MAC address Register the device at netreg.uchicago.edu Example Screenshot: How to activate a network port Submit an Activate Network Jack request If there is no port label, please tell ITS that and give them the MAC address of the device. If the device is on and connected to the network port, they can find the device via the MAC address and then determine what network port it is connected to.
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How to connect to eduroam (UChicago WiFi)
Eduroam is the University's preferred wireless network. Steps to connect your device to eduroam Eduroam Wireless Network Connectivity Guides Manual Instructions (if unable to use the connectivity guide) UChicago recommends using the applications/scripts in the Eduroam Wireless Network Connectivity Guide to connect to WiFi. However, you need a network connection to be able to install the applications. Below are instructions on how to manually connect to WiFi, without the application/script. Most devices can automatically negotiate the WiFi certificate when joining the WiFi SSID. For some devices, you will need more information to authenticate. Steps: Select eduoroam from available WiFi networks Use the following information to fill in fields Security Type WPA2-Enterprise EAP Type PEAP Phase 2 authentication (Inner EAP Type) MSCHAPv2 CA Certificate Use system certificates Domain uchicago.edu Identity Password Anonymous Identity